Refund policy

Boab Gifts & Homewares – Return Policy

At Boab Gifts & Homewares, every item is carefully quality checked before being sent to ensure it reaches you in perfect condition. We want you to love your purchase as much as we do, but if something isn’t quite right, here’s how we can help:

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before completing your purchase. If you’d like help choosing the right product, feel free to message us — we’re always happy to assist!

Damaged or Faulty Items

In the unlikely event that your item arrives damaged or faulty, please contact us within 7 days of receiving your order with:

Your order number

A brief description of the issue

Clear photos showing the fault or damage

We’ll review your claim and arrange a replacement or refund where appropriate.

Incorrect Items

If you receive the wrong item by mistake, please contact us within 7 days and we’ll make it right as quickly as possible.

Returns Process

Do not return any items without contacting us first — we’ll provide instructions if a return is required. Items must be in their original condition and packaging.